Privacy Policy

Last updated: March 2026

1. Introduction

Waterside Property Investments ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Data

When you contact us or express interest in our services, we may collect:

  • Name and contact information (email address, phone number)
  • Investment preferences and financial information relevant to potential investments
  • Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide information about our services
  • Process and manage investments
  • Send you updates about projects you're invested in
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

  • Consent: Where you have given clear consent
  • Contract: Where processing is necessary for a contract
  • Legal obligation: Where processing is necessary to comply with the law
  • Legitimate interests: Where processing is necessary for our legitimate business interests

5. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations (subject to confidentiality agreements)
  • Professional advisers (lawyers, accountants) when necessary
  • Law enforcement or regulators when required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods are:

  • Enquiry and contact data: retained for 2 years from the date of last contact, then securely deleted
  • Account data (calculator users): retained for the duration of your account, and deleted within 30 days of account closure
  • Financial and investment data: retained for 7 years to comply with HMRC record-keeping requirements
  • Website analytics: anonymised and retained for 26 months (Google Analytics default retention period)
  • Marketing consent records: retained for as long as consent remains valid, plus 1 year after withdrawal

8. Third-Party Processors

We use the following third-party service providers to operate our website and services. All processors are bound by data processing agreements and are required to protect your data in accordance with UK GDPR:

  • Amazon Web Services (AWS) — cloud hosting and data storage (EU-West-2, London region)
  • Stripe — payment processing (PCI Level 1 certified)
  • OpenAI — AI-powered deal analysis features within our calculator tool
  • Google Analytics (GA4) — anonymous website usage analytics
  • CookieYes — cookie consent management
  • Resend — transactional email delivery (magic link authentication and notifications)

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated

You can contact the ICO at:

Website: ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Cookies

Our website uses minimal cookies for essential functionality (such as remembering your theme preference). We do not use tracking cookies without your consent.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Waterside Property Investments Ltd
Suite A, 82 James Carter Road
Mildenhall
IP28 7DE

Email: hello@watersideproperty.investments

ICO registration number: [pending — to be added once registered]